Real people making real connections
We are the authentic voice behind your brand
A unique partnership to represent your brand
We deliver an unrivalled
Customer Experience
Your business is unique, and so are your customers. Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience.
Through consultation, we develop a deep understanding of your operation so that we can propose a tailor-made solution to your customer service requirements.
We are a truly global business, with both a UK presence and highly experienced teams operating out of the International Contact Centre in Durban, South Africa.
Enhancing your omnichannel customer life-cycle journey builds service excellence and in turn, delivers sustained commercial benefit to your organisation.
PLACE
A global business, we have director level presence in the U.K and a state-of-the art call centre and customer service operation in Durban, South Africa.
Our senior management team are true pioneers of the industry in South Africa.
PEOPLE
From consultation and diagnostics through to delivery and customer service, our team is dedicated to give the very best service. We invest in our management and delivery teams to ensure High levels of motivation, satisfaction and delivery.
GROUP
Bespoke International Group is built on solid foundations. Our team have unrivalled know-how and experience in setting up and delivering outsourced customer service for our clients.
“I was surprised by how quickly the team has embraced the Utilita Way. They have exceeded the results and service we expected while embracing our company values and culture. It has been a pleasure to get to know and work with the team.”
Nick Johansen, Chief Operating Officer, Utilita Energy
“Bespoke International Group were able to recruit, train and ‘go live’ within 6 weeks with agents who had vast knowledge and experience in the UK Energy market.”
UK Managing Director, Energy Company
Latest News
IN THE NEWS | The Bespoke App
Our cutting-edge ‘Bespoke App’ features in the news this month, as it has enabled greater communication and engagement within the business, contributing to our continued growth. Development of this app was led by Donavan Soobramoney who’s vision and passion for people development has driven the design and development process. Through co-operation and collaboration with all…
People Focus | Q&A with Donovan Soobramoney
When did you join Bespoke? In September 2020, I joined Bespoke International Group, bringing with me 14 years of experience in contact centers. Prior to this, I had a successful tenure at a leading South African outsourcing company. My journey in this industry has been diverse, allowing me to explore various roles and sectors, both…
IN THE NEWS | Bespoke powers the energy sector
The U.K. energy sector is contributing to our continued growth, with several brands now part of our client portfolio, we are delivering a mixture of sales and customer service solutions that focus on customer retention, revenue collection and enhanced customer experience. We are at the forefront of meeting this demand through activities such as: Smart meter installation…
Richard Dawson
Mohammed Gafoor 
Adam Maghrouri 
Shelandra Sebastian
Sunera Maharaj
Karis Heathcote
Ralph Naicker
Donovan Soobramoney
Lenny Govender
Daniel Halfpenny
Rob Muschamp
Mark Ryan
Mark Thomason