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Bespoke | Our North American Office

We’re delighted to announce the opening of our North American office in the USA.   From our call centre in South Africa, we provide CX Outsourcing and BPO services to organisations throughout the globe. Our key global markets are the U.K, Australia and North America. Our U.S. office presence enables us to service our valued…

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We are 3!

We’re delighted to celebrate our 3rd Birthday today. When we formed Bespoke International Group back in May 2019, the world seemed relatively straightforward. Jump forward to our second year..and third, and like the rest of the world we’ve had to navigate the Covid pandemic and all that has followed in terms of global and political…

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Dispelling the myths around CX outsourcing

When it comes to outsourcing CX, there are many preconceptions and myths that surround the subject. Here, we explore and dispel some of the most common assumptions. As a leading BPO provider and CX outsourcing provider, we operate a fully managed call centre in Durban, South Africa. We have been looking after the CX needs…

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The role of customer reviews in building brand equity

The role of customer reviews in building brand equity. How to build review collection into your CX processes. Customer service reviews are comments by people who have had some kind of interaction with a company or brand and had experiences worth sharing.  Reviews can garner trust with consumers and influence buying decisions like few other…

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Attracting CX staff | Overcoming the challenge with BPO

The Challenges involved in attracting, recruiting, and retaining call centre CX Staff are well known. During 2022, these challenges have become even more pronounced. At Bespoke International Group, we are approached by many businesses who have an in-house function but are finding that the recruitment of staff is becoming a limiting factor to servicing operational…