myths around outsourcing customer services global bespoke international group

Dispelling the myths around CX outsourcing

When it comes to outsourcing CX, there are many preconceptions and myths that surround the subject. Here, we explore and dispel some of the most common assumptions. As a leading BPO provider and CX outsourcing provider, we operate a fully managed call centre in Durban, South Africa. We have been looking after the CX needs…