We specialise in helping retail brands thrive through their CX delivery.
Successful retail brands provide an outstanding end-to-end customer service experience for their customers.
A key question is, how do your customers ‘feel’ about your brand?
Within retail, product range, availability and price will drive the purchasing decision making process and give the customer a feeling of value. Customers are on a journey, which by definition means their experience and feelings must be positive at every stage of that journey. There is much that retailers need to consider in terms of creating positive sentiment around their brand as this will drive repeat business and generate long term brand loyalty. This comes primarily from service and customer experience.
It is important to consider the cost of customer acquisition and the huge cost of poor customer retention. Smart CX outsourcing can really help customers feel valued and retain them for a longer period of time.
From our call centre in Durban, South Africa, we operate on behalf of some leading global retail brands. South Africa is recognised as the leading outsourcing destination. Our CX service allows huge cost savings against UK in-house rates and through relentless KPI analysis and reporting, we combine these huge savings with service levels that are at the very least as good as you’d get from an in-house team.
In many cases, the service levels we achieve are even better than in-house. This feeds into both positive customer feeling and enhanced financial performance.
If BPO is new to you or your organisation, we consider some of the key preconceptions and dispell the myths surrounding the subject in this article.
There is much more that retailers need to consider in terms of creating positive sentiment around the brand which will drive repeat business and generate long term brand loyalty. This comes primarily from great service and customer experience.
We provide a wide range of services to our retail sector clients. These include:
- 24/7 Retail Answering Service
- Billing Assistance
- Return & Refund Accounting
- Telemarketing & Promotions
- Lead Generation
- Complaint Tracking
- Order Fulfilment Management
- Catalogue Management
- Inventory Management
- Product Information Management
- Order Tracking
- Membership & Loyalty Programmes
If you want to understand how Bespoke International Group can deliver a secure and reliable customer experience for your clients and help you achieve your business objectives, email our BDM at [email protected]
Our CEO is UK-based and available to offer enhanced value through a one-to-one consultation.