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People Focus | Q&A with Donovan Soobramoney

When did you join Bespoke? In September 2020, I joined Bespoke International Group, bringing with me 14 years of experience in contact centers. Prior to this, I had a successful tenure at a leading South African outsourcing company. My journey in this industry has been diverse, allowing me to explore various roles and sectors, both…

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IN THE NEWS | Bespoke powers the energy sector

The U.K. energy sector is contributing to our continued growth, with several brands now part of our client portfolio, we are delivering a mixture of sales and customer service solutions that focus on customer retention, revenue collection and enhanced customer experience. We are at the forefront of meeting this demand through activities such as: Smart meter installation…

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A spotlight on quality assurance

Quality Assurance (QA) sits at the very heart of our culture – it is a systematic process that ensures consistency of quality in every facet of our service. Our primary goal is to ensure that the final output meets the specified requirements and expectations of our clients and maintains the consistency, reliability, and effectiveness of our…

Bespoke International Group celebrates 4 years

Bespoke International Group has just turned 4, and what a celebration it was! Watch our video here: Bespoke 4th anniversary v.210623 from bespoke international group on Vimeo.   Bespoke International Group 4th Anniversary from The Agency Creative on Vimeo. Since the inception of the business in 2019, we are incredibly proud of the journey we…

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A Spotlight on ISO 27001

Bespoke has always had a strong focus on customer data security, and information security in general. As part of that ongoing commitment to infosec, we are well established with ISO 27001 certification, a huge milestone for our business. This makes Bespoke one of the few South African contact centre outsourcers to achieve it. What exactly…

CX Trends 2023

We recently posted about the extraordinary growth we’ve experienced over the past 12 months. This comes after another strong performance in 2021, and can be attributed to significant growth across all markets, particularly Energy and Retail.    As we head towards 2023, it’s a timely opportunity to reflect on just what lay behind our performance,…