CX Trends 2023

We recently posted about the extraordinary growth we’ve experienced over the past 12 months. This comes after another strong performance in 2021, and can be attributed to significant growth across all markets, particularly Energy and Retail.    As we head towards 2023, it’s a timely opportunity to reflect on just what lay behind our performance,…

Congratulations to our IPAD winners

Congratulations to our IPAD winners. Further to our attendance as exhibitors in November at the Future of Utilities Conference, London, we were delighted to run a competition for all attendees to win 2 x brand new IPADs.  The event was well attended and we were delighted to again see such great interest in the competition…

2022 | A year of growth

As we head towards the end of the year, we’re delighted to again announce record breaking growth in 2022. Building on the phenomenal growth achieved in 2021, we’ve once again recorded record revenues and profits this year, effectively doubling the size of the company. It’s now just 3 and a half years since our inception,…

The vital role of BPO during an economic downturn

Within the U.K and Globally, CFO’s are analysing business costs as the need for savings grows ever stronger. Recent data from leading institutions such as the IMF, point to a challenging economic outlook. ‘Global economic activity is experiencing a broad-based and sharper-than-expected slowdown, with inflation higher than seen in several decades.’ International Monetary Fund, October…

South Africa in 2022 | A BPO Powerhouse

2022 has seen continued growth in the South African BPO market, now recognised by many as the leading offshore outsourcing destination. One year ago we posted about the phenomenal growth at Bespoke International Group. We are delighted to say that this growth has continued on the same upwards path, coming from a wide range of…

Rapid CX deployment

Meet your demand spikes with rapid CX deployment

As we approach the end of October, many retail brands are expecting demand peaks relating to upcoming Christmas trade. This in itself is a great time for retail, however rapid spikes in CX interaction can cause issues. The challenges around staff supply and retention are well documented, but failing to plan effectively for increased demand…

The Value of Human Interaction in CX

Most CX interactions focus on problem-solving and issue resolution. The best case scenario for both the customer and the customer service department is a ‘first call resolution’. This is when a query is dealt with in such an efficient manner that the interaction is minimised and the customer is left delighted with the service received.…

Have you booked your FREE benchmark review?

Have you booked your free ‘benchmark review’ yet? In an evolving economic landscape, it is vital to understand exactly how well your CX is performing when benchmarked against wider industry and valid KPI data.   Our proposition delivers savings of over 50% when compared to in-house rates and delivers service levels that are at least…