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Dispelling the myths around CX outsourcing

When it comes to outsourcing CX, there are many preconceptions and myths that surround the subject. Here, we explore and dispel some of the most common assumptions. As a leading BPO provider and CX outsourcing provider, we operate a fully managed call centre in Durban, South Africa. We have been looking after the CX needs…

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The role of customer reviews in building brand equity

The role of customer reviews in building brand equity. How to build review collection into your CX processes. Customer service reviews are comments by people who have had some kind of interaction with a company or brand and had experiences worth sharing.  Reviews can garner trust with consumers and influence buying decisions like few other…

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Attracting CX staff | Overcoming the challenge with BPO

The Challenges involved in attracting, recruiting, and retaining call centre CX Staff are well known. During 2022, these challenges have become even more pronounced. At Bespoke International Group, we are approached by many businesses who have an in-house function but are finding that the recruitment of staff is becoming a limiting factor to servicing operational…

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Meet Our Team At The Financial Services Conference

We are delighted to announce that we will be exhibiting at the ‘Financial Services Conference’ in London. After exhibiting at the Customer Experience conference in February and having booked our space at the Contact Centre Conference, we are again looking forward to having a brand presence at the Finance Services Conference, to be held at…

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Meet Our Team At The Contact Centre Conference!

We are delighted to announce that we will be exhibiting at the Contact Centre Conference in London. After exhibiting at the Customer Experience conference in February, we are once again looking forward to making new connections and discussing the trends and developments that will impact the Customer Experience and BPO landscape in 2022. We’re confirmed…

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CX Security and Data Protection

We take security very seriously at Bespoke International Group. Our systems and processes are designed to provide peace of mind through exceptional resilience and security. Premium ‘Tier 1’ data links into major geographical areas enable us to offer 99% uptime. Voice transmission quality is of the highest quality over world-class VOIP platforms. PCI DSS compliant, we…

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The Insurance Sector | A year of change

Since the beginning of the year, there has been a huge change within the insurance sector. Traditionally, premiums would be ‘walked up’ automatically come renewal time. Customers were forced to shop around otherwise they might be penalised for their brand loyalty. Insurance customers who shopped around and switched providers each year were often more likely…

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Read Our Latest Company Overview

We’re delighted to announce that we’ve released our latest ‘Company Overview’. Within this document, we outline our capability and ability to deliver outstanding CX services to clients in the UK, Australia, and the USA.   Download the PDF, to discover…. What makes us different. Our ethos is all about service, this underpins our success. Our…

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Energy Navigating A Changing Global Market

As we move into spring, It can’t escape our attention that the world is undergoing a period of considerable change and uncertainty. This change feeds through to many aspects of our lives, not least when it comes to the sourcing and provision of energy.  Global energy markets are in a state of flux, and prices…