Customer Experience Conference in London

We were delighted to have exhibited at the Customer Experience Conference in London. Held at the stunning One George Street venue in Westminster, the event proved to be a great opportunity for the Bespoke Team to build new connections and discuss the trends and developments that will impact the Customer Experience and BPO landscape in…

Valentines at Bespoke International Group

LOVE IS IN THE AIR AT BESPOKE

The Bespoke team are spreading the love this Valentines Day. The amazing guys and girls at our purpose built call centre have been invited to dress up for the occasion and….if they’re feeling really creative, make and submit their very own Valentines themed video. Normally, our staff are spending their time creating an outstanding experience…

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Human vs Digital: The Evolution of Customer Experience

Over the past decade, web-based customer service has seen a huge surge in popularity, with automated communication chatbots becoming increasingly prevalent in B2C businesses. These systems can often cost a company less when compared to phone support or manned digital support, however, where there is no live human interaction, the disadvantages of computer-based systems can…

Refocusing Your Business Objectives

Refocusing Your Business Objectives

As we move forward into 2022, now is the time to consider how, as customer-facing businesses, we can operate more efficiently.   Our experience as a global BPO partner has taught us that there are some CX fundamentals that enable growth. These are: – Increasing customer retention, through better service. – Building customer pipelines through…

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2022 – Happy New Year

Happy New Year to all our colleagues, friends, and partners from the Bespoke family, both in South Africa and the UK. As we start 2022, January is a time for us to plan and set new objectives as we look forward with positivity to an exciting year ahead.   Now, more than ever, delivering an…

Christmas is Coming

On behalf of the entire Bespoke family, both in South Africa and the UK, Merry Christmas to all our colleagues, friends and partners. Given the unprecedented challenges that have arisen for us all in 2021, this is a time for us to reflect and recharge as we look forward with positivity to an exciting year ahead.…

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Connect with ‘The Bespoke Family’

At Bespoke International, we’re immensely proud of our people and the difference they make. We work hard to ensure that all our people are focused on delivering incredible customer experiences.   Our policy has always been and always will be, to invest in our staff and to give them a clear pathway of progression. This…

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Achieving Brand Authenticity

Outsourcing Customer Experience services can be daunting for those Brands that have always operated an in-house function.  One of the things we often get asked is ‘How do you achieve authenticity and provide a seamless experience for our clients?’ The key to this is quite simple, there’s no magic involved, just a considered, structured and diligent approach…