Are you a business that is looking to improve your customer service offering?

Very often, even in high-performing businesses, there is at least, some room to improve service and delivery in specific areas.

 

Evaluation, analysis and consistently striving for marginal gains can make a big difference when it comes to CX delivery and customer satisfaction levels.

During September and October 2022, we are offering UK-based businesses the chance of a FREE review of their current customer service (CS) operations.

We specialise in reducing call centre and CX costs, whilst improving service levels and are offering some free consultancy so that you can determine the value of this service to your business when compared to an in-house or alternative OS function.

Our in-depth review process is designed to allow you to accurately benchmark your existing costs and performance against our Bespoke outsourced offering.

To book your consultation, simply complete the form below to book a no-obligation video call with our senior team.

 

Areas covered:

• Overall business objectives
• Current costs to run your CS operations
• Number of FTE staff employed in CS
• Existing metrics, CSAT scores, and KPI’s achieved and sought
• CS staff recruitment costs
• CS staff attrition and turnover

 

Find out more and Book Your Review >