Blog

Achieving Brand Authenticity

Outsourcing Customer Experience services can be daunting for those Brands that have always operated an in-house function.  One of the things we often get asked is ‘How do you achieve authenticity and provide a seamless experience for our clients?’ The key to this is quite simple, there’s no magic involved, just a considered, structured and diligent approach…

A Full Bespoke Service

At Bespoke International Group, we’re proud to offer a broad range of services to companies that operate in a variety of different sectors. To meet market demand, we do this on an Omni-Channel basis, meaning we engage via Voice, Social, Email and Live Chat. Watch our services video below:   Our clients predominantly, but not…

A Bespoke Halloween

The Bespoke team got into the Halloween spirit last week, dressing up in ghoulishly spectacular outfits and getting into the party spirit.   Our purpose built call centre was transformed for into a devilishly exciting Halloween dungeon…just for the day we might add! These guys normally spend their time helping the customers of our clients…

Enhancing value through staff motivation

Due to recent budget announcements by the UK government, the subject of employee pay has been featured prominently in the press recently. A flagship announcement was that the living wage would be increasing to £9.50 per hour. Whilst this is undeniably a good thing for employees facing the current inflationary pressures, there will also be…

We Believe in a Partnership Approach

We often get asked about our onboarding process. What does it involve? How do you approach it?   Put simply, we view the process as the start of a long term partnership that delivers outstanding results for our client. We always strive to deliver a service that is at least as good as an in-house…

Record Breaking Growth – Read Our Latest Press Release

Warrington-born Bespoke International Group (Bespoke) CEO Mark Thomason lives in Cheshire and is one of the founding fathers of the international call centre industry in South Africa Thomason operates as a UK-based strategic consultant Bespoke International is a global outsourced customer service centre that works with UK and global businesses   Bespoke International has recorded…

Heritage Day

September saw us celebrate Heritage Day once again. South Africa is a diverse nation with a rich history and this day is an opportunity for South Africans to come together and celebrate their heritage, diversity and friendship.   A truly was a great day, the staff at Bespoke had the opportunity to celebrate their culture with pride. Our…

The ‘Bespoke’ South Africa Advantage

How Bespoke International Group have built on ‘The South Africa Advantage’. Announced as the ‘most favoured’ Offshore CX Delivery Location for 2021, South Africa has become an attractive destination for offshore business operations. But what makes South Africa so special? A lot, actually. The list of benefits of choosing a South African offshore business partner…