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The Insurance Sector | A year of change

Since the beginning of the year, there has been a huge change within the insurance sector. Traditionally, premiums would be ‘walked up’ automatically come renewal time. Customers were forced to shop around otherwise they might be penalised for their brand loyalty. Insurance customers who shopped around and switched providers each year were often more likely…

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Read Our Latest Company Overview

We’re delighted to announce that we’ve released our latest ‘Company Overview’. Within this document, we outline our capability and ability to deliver outstanding CX services to clients in the UK, Australia, and the USA.   Download the PDF, to discover…. What makes us different. Our ethos is all about service, this underpins our success. Our…

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Energy Navigating A Changing Global Market

As we move into spring, It can’t escape our attention that the world is undergoing a period of considerable change and uncertainty. This change feeds through to many aspects of our lives, not least when it comes to the sourcing and provision of energy.  Global energy markets are in a state of flux, and prices…

Customer Experience Conference in London

We were delighted to have exhibited at the Customer Experience Conference in London. Held at the stunning One George Street venue in Westminster, the event proved to be a great opportunity for the Bespoke Team to build new connections and discuss the trends and developments that will impact the Customer Experience and BPO landscape in…

Valentines at Bespoke International Group

LOVE IS IN THE AIR AT BESPOKE

The Bespoke team are spreading the love this Valentines Day. The amazing guys and girls at our purpose built call centre have been invited to dress up for the occasion and….if they’re feeling really creative, make and submit their very own Valentines themed video. Normally, our staff are spending their time creating an outstanding experience…

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Human vs Digital: The Evolution of Customer Experience

Over the past decade, web-based customer service has seen a huge surge in popularity, with automated communication chatbots becoming increasingly prevalent in B2C businesses. These systems can often cost a company less when compared to phone support or manned digital support, however, where there is no live human interaction, the disadvantages of computer-based systems can…

Refocusing Your Business Objectives

Refocusing Your Business Objectives

As we move forward into 2022, now is the time to consider how, as customer-facing businesses, we can operate more efficiently.   Our experience as a global BPO partner has taught us that there are some CX fundamentals that enable growth. These are: – Increasing customer retention, through better service. – Building customer pipelines through…