We were delighted to have exhibited at the Customer Experience Conference in London.

Held at the stunning One George Street venue in Westminster, the event proved to be a great opportunity for the Bespoke Team to build new connections and discuss the trends and developments that will impact the Customer Experience and BPO landscape in 2022.

One key theme that stood out for us, is that with so much turbulence in the global economy, a customer centric approach is vital for brands that have ambitions to thrive and grow over the coming years. The implications of ignoring this reality, will increasingly limit the ability for businesses to meet their growth targets.

Cost pressures are also having an increasingly pronounced impact on UK CX operations and this could deepen if there is a softening within the wider economy. Offshore outsourcing can limit the negative impact of this.

Three of our Board Directors, Mark Thomason, CEO, Ralph Naicker, MD and Alan Ball, BDD attended the event and look forward to making more connections at events in the future.

Maybe we saw you at the event? Did you enter our ‘Win an IPAD’ competition – look out for the Email announcing the winner!

If you couldn’t attend but wanted to understand how Bespoke International Group can deliver an enhanced customer experience for your clients and help you achieve your business objectives, email us at welcome@bespokeinternationalgroup.com.

Our CEO, Mark Thomason is UK-based and available to offer enhanced value through a one-to-one consultation.