We’re exhibiting today at The Customer Focused Contact Centre Conference in London. Held at the America Square conference centre near Tower Bridge, there’s a fascinating mix of speakers from leading brands giving their insights into the challenges facing brands, dedicated to delivering outstanding customer service experiences to customers in the U.K and beyond.
A current theme is that of remote working – an embedded reality of modern U.K working practice. Remote working has created a number of challenges in terms of engaging, energising and motivating a cohesive CX team.
An effective and productive team could be defined by shared objectives and a togetherness that enables the team to pull together to deliver outstanding service for the end customer. Brand consistency and tone can often be diluted through remote working.
Whilst ‘advisor needs’ can be well managed in many workplace scenarios, it can be difficult to achieve in a CX environment. Our purpose-built centre in Durban allows teams in an operational environment to have on-hand management support and fast escalation processes. We believe this gives us a leading value proposition that can be harder to achieve within UK in-house set-ups.
Culture, shared knowledge and togetherness is a vital components of our service. All of our brand teams, whether it be in energy, retail, finance or travel, have a dedicated team manager that is on hand to support, coach and problem solve in the most effective way.
Our next exhibition presence will be at the Future of Utilities Summit where we will be engaging with leaders from the world of Energy supply, water and other essential utilities.
If you want to understand how Bespoke International Group can deliver a secure and reliable customer experience for your clients and help you achieve your business objectives, email our BDM at [email protected]
For North American enquiries, contact U.S based VP of Americas [email protected]
Our CEO is UK-based and available to offer enhanced value through a one-to-one consultation.
For an objective overview of your current operation, book a no-obligation review to benchmark your current performance.