The U.K. energy sector is contributing to our continued growth, with several brands now part of our client portfolio, we are delivering a mixture of sales and customer service solutions that focus on customer retention, revenue collection and enhanced customer experience.
We are at the forefront of meeting this demand through activities such as:
- Smart meter installation appointments – Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.
- Revenue assurance. Our teams are experts at collecting arrears before they become a crystalised debt.
We’re immensely proud of our skilled team who can negotiate manageable payment plans, acting with the utmost empathy especially when dealing with vulnerable customers. The market has recognised that sustained activity in this area is vital to prevent debt from becoming entrenched. We have c.100 specialists delivering these services to its clients.