We are delighted to announce that we will be exhibiting at the Contact Centre Conference in London.

After exhibiting at the Customer Experience conference in February, we are once again looking forward to making new connections and discussing the trends and developments that will impact the Customer Experience and BPO landscape in 2022. We’re confirmed as exhibitors at the Contact Centre Conference, to be held in London on 21st June.

To be at held at the America Place conference centre, this event will bring together some of the leading names from the world of CX. Given our continued growth, we felt that we needed to be there and have been busy getting our exhibition materials ready once again. The CX landscape is changing rapidly in the face of cost pressures and omni-channel requirements, so we are delighted to be involved at this event.

Some key topics that will be up for discussion include:

• NEW TECH, AI & SELF-SERVICE – ENHANCED FOCUS
• VOC: CHANGING EXPECTATIONS & BEHAVIOURS
• ATTRACT, ENGAGE & RETAIN AGENTS
• REMOTE & FLEXIBLE SERVICE DELIVERY
• END-TO-END CUSTOMER JOURNEYS & INSIGHTS – DOUBLE PERSPECTIVE
• THE VALUE OF HUMAN INTERACTION
• INTERNAL CULTURES & COLLEAGUE EXPERIENCE
• OMNI-CHANNEL STRATEGY MIX

We hope to see you at the event, however, if you can’t attend and want to understand how Bespoke International Group can deliver an enhanced customer experience for your clients and help you achieve your business objectives, email us at welcome@bespokeinternationalgroup.com.

Our CEO, Mark Thomason is UK-based and available to offer enhanced value through a one-to-one consultation.