We are delighted to announce that we will be exhibiting at the Contact Centre Conference in London on October 7th.

After exhibiting at the Customer Experience conference in February, we are once again looking forward to making new connections and discussing the trends and developments that will impact the Customer Experience and BPO landscape in the last quarter of 2022 and into 2023. Rescheduled from June, we are once again confirmed as exhibitors at the conference, to be held at America’s Square, London.

This event will bring together some of the leading names from the world of CX. Given our continued growth, we felt that we needed to be there and have been busy getting our exhibition materials ready once again. This conference is very much geared to a broad range of industry professionals including retail, e-commerce, telecoms, energy, finance and insurance sectors.

The CX landscape is changing rapidly in the face of real terms cost pressures and omni-channel requirements, so we are delighted to be involved. We’ll be on hand to learn about current business challenges and explain the benefits of outsourcing customer service provision to South Africa.

Some key topics that will be up for discussion include:

• NEW TECH, AI & SELF-SERVICE – ENHANCED FOCUS
• VOC: CHANGING EXPECTATIONS & BEHAVIOURS
• ATTRACT, ENGAGE & RETAIN AGENTS
• REMOTE & FLEXIBLE SERVICE DELIVERY
• END-TO-END CUSTOMER JOURNEYS & INSIGHTS – DOUBLE PERSPECTIVE
• THE VALUE OF HUMAN INTERACTION
• INTERNAL CULTURES & COLLEAGUE EXPERIENCE
• OMNI-CHANNEL STRATEGY MIX