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There are just 3 weeks to go until the Customer Experience Conference in London. 

We’ll be exhibiting and are looking forward to making new connections and discussing the trends and developments that will impact the Customer Experience and BPO landscape in 2022. Given the tremendous changes that have taken place over the past 2 years, this will be a significant occasion from which to explore the opportunities for the coming year.

To be at held at the magnificent ‘One Great George Street,’ this event will bring together some of the leading names from the world of CX. Naturally, we felt that we needed to be there and have been busy getting our exhibition materials ready. We’re delighted to announce that 3 of our Board Directors will be attending. Mark Thomason, CEO, Ralph Naicker, MD and Alan Ball, BDD.


Some key topics that will be up for discussion include:

– Customer expectations and Behaviours in 2022

– The role of digital / AI experience within a rounded customer service proposition

– Honing a customer centric culture within a call centre environment

– The latest customer journey trends

– KPIs and performance optimisation within the industry.


We hope to see you at the event, however, if you can’t attend and want to understand how Bespoke International Group can deliver an enhanced customer experience for your clients and help you achieve your business objectives, email us at [email protected].

Our CEO, Mark Thomason is UK-based and available to offer enhanced value through a one-to-one consultation.