Global E Commerce Company

This U.K based company operates international websites that takes brands direct to consumers.

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An Online retailer who has achieved phenomenal growth.

Their focus as a business is e-commerce and the group operates international websites that sell leading branded products, direct to the consumer.

In 2021, Bespoke became a partner to support the customer experience predominantly through email and live chat. Bespoke were proud to commence a trial in April 2021 with support spanning all of their main brands.

Based on positive KPI’s indicating high levels of customer satisfaction and major reductions in operating cost, the customer service headcount has increased to 170 customer experience operatives.