Utilita Energy is an electricity and gas supplier operating in the United Kingdom and specialising in Smart Pay As You Go Energy. It is one of the UK’s largest energy suppliers by market share.

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utilita customer bespoke international group customer service outsourced

Utilita are the Uk’s largest ‘Pre Pay’ Energy Supplier. Since their inception in 2003, the company has grown to become a major player in the UK Energy market.

Their customer experience operation had traditionally operated out of the UK, but the business was looking to explore opportunities to enhance the customer experiences, whilst reducing costs.

Further to an initial consultation and extensive on-boarding process, Utilita engaged in a trial with Bespoke during Nov 2019.

Between 2019 and 2021, the headcount grew to in excess of 100 advisors, allowing Utilita to further commercialise their business through building their customer service team in South Africa. 

Services provided to enhance the end-to-end customer experience primarily include telephone and email support. We have achieved exceptional levels of service on a par with onshore teams.