We often get asked about our onboarding process. What does it involve? How do you approach it?


Put simply, we view the process as the start of a long term partnership that delivers outstanding results for our client. We always strive to deliver a service that is at least as good as an in-house offering but with the added advantage of huge cost savings, only made possible by our offshore set-up.


The onboarding process must be thorough and considered. We believe that whilst speed is important, this vital starting point should not be rushed. A suitable investment in time at this initial stage pays dividends through better customer experience. We have proven this time and time again.


The delivery team at Bespoke, effectively become an extension of your own team. They live and breathe your values, speak your language and deliver a customer service experience that you can be proud of.


When it comes to the office working environment, each client area is branded up as if it were within the client’s own office.
From the moment we start delivering for you, our team are equipped with a mind-set that is normally associated with a top performing in-house customer service team.


If you come onboard with us, your Bespoke delivery team will exclusively represent your brand for the duration of the contract, so there is never any dilution of the service they provide.


The beginning point of the partnership building process is consultation. Our CEO is UK based on on-hand to provide face-to face consultations. The rapport building and understanding that this brings ultimately sets stronger foundations for a long and fruitful partnership. This will deliver your business huge costs savings and enhance the experience of your customers.


Are you looking to explore the opportunities of a customer experience partnership? Contact us to arrange a consultation with our UK based CEO.