Why Durban, South Africa?

South Africa’s vibrant emerging market economy has the fastest-growing International Contact Centre Industry in the world and currently supports in excess of 50 000 International Agents.

Durban is recognised as as a destination of excellence for International Contact Centre services. Our Offices, based in Mount Edgecombe, are only a 15 minute drive from King Shaka International Airport and less that 5 minutes from Umhlanga, which is known for its first class amenities.

 

Voted Number 1 Outsourcing Destination

* Most favoured Offshore CX Delivery Location for 2021, in the Annual Front Office BPO Omnibus Survey –  Ryan Strategic Advisory
Ryan Strategic Advisory is the world’s most trusted source of actionable insight into the global front-office BPO and customer experience sectors.

South Africa has a strong cultural affinity to the UK, American and Australian culture.

Can Offshore Agents perform as well as Onshore?

Yes.

Durban has an excellent pool of trained agents, with a neutral accent. All agents have a high level of education and a desire to work in the International Contact Centre industry.

Can an Offshore partner understand our products, requirements and culture?

Yes.

Durban has an excellent pool of trained agents, with a neutral accent. All agents have a high level of education and a desire to work in the International Contact Centre industry.

Is the Technology and Communications of Tier 1 standard?

Yes.

Durban has an excellent pool of trained agents, with a neutral accent. All agents have a high level of education and a desire to work in the International Contact Centre industry.

Will I get the same standard of management support as Onshore?

Yes.

Durban has an excellent pool of trained agents, with a neutral accent. All agents have a high level of education and a desire to work in the International Contact Centre industry.

South Africa bespoke international group customer service outsourced